Who we are

Suggested text: Our website address is: https://trackcove.io

TrackCove Solutions (“TrackCove,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit trackcove.io, contact us, or use our digital products and services when they become available.

By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it.

1. Scope of This Policy

This Privacy Policy applies to:

• The TrackCove website and its pages.
• Information submitted through contact forms or email.
• Website usage, cookies, and similar technologies, where applicable.
• WordPress plugins, Shopify apps, and other digital products that TrackCove may offer in the future.
• Customer support and other communications with TrackCove.

Specific products may have additional privacy notices explaining their data practices.

2. Information We Collect

The information we collect depends on how you interact with TrackCove.

2.1 Information You Provide

When you contact us or use our website, you may provide:

• Name.
• Email address.
• Subject and message submitted through contact forms.
• Business or website details you choose to share.
• Information included in support requests or other communications.

Please avoid submitting sensitive personal information unless it is necessary for your request.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected by our hosting provider, WordPress, or other services we use. Depending on the configuration, this may include:

• IP address.
• Browser and device information.
• Operating system.
• Pages visited and referring URLs.
• Date, time, and duration of visits.
• Technical logs and diagnostic information.

We will collect and use such information only as applicable to the services operating on our website.

2.3 Cookies and Similar Technologies

Our website or its third-party services may use cookies and similar technologies to support website functionality, remember preferences, maintain security, or understand website usage.

You can manage cookies through your browser settings. Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

If we introduce analytics, advertising, or other tracking tools, this policy and any applicable cookie notice will be updated as needed.

2.4 Information from Third-Party Platforms

If TrackCove introduces products that connect with services such as WordPress, Shopify, Google, or other third-party platforms, those products may request access to specific information through platform APIs or authorization systems.

The information accessed will depend on the product, the permissions granted, and the features you choose to use. Product-specific privacy disclosures will explain the relevant data practices before or when those integrations become available.

We do not claim to access third-party platform data unless a product actually does so.

3. How We Use Information

We may use information for the following purposes, as applicable:

• Responding to questions, suggestions, and contact requests.
• Operating and maintaining our website.
• Providing products, services, and customer support when available.
• Improving website functionality, usability, and performance.
• Diagnosing technical problems and protecting against misuse.
• Communicating important service or policy updates.
• Sending promotional communications where permitted by law and, where required, with your consent.
• Meeting applicable legal obligations and resolving disputes.

We will not use personal information for purposes incompatible with the purposes described here without an appropriate legal basis.

4. Legal Basis for Processing

Where applicable data protection laws require a legal basis, we may process personal information based on:

• Consent: Where you have agreed to a specific use of your information.
• Contract: Where processing is necessary to provide a service or fulfil an agreement.
• Legitimate interests: Where processing is necessary for legitimate business purposes and does not override your applicable rights.
• Legal obligations: Where processing is required by law.

The applicable basis depends on the type of information and the purpose of processing.

5. How We Share Information

We do not sell personal information as a business practice.

We may share information with the following categories of recipients when necessary and lawful:

• Hosting and infrastructure providers: To operate and maintain our website.
• Website and technical service providers: To support website functionality, security, and maintenance.
• Communication providers: To deliver or manage emails and respond to enquiries.
• Payment providers: If paid products or services are introduced, payment information may be processed by the relevant payment provider.
• Third-party platforms: Where you choose to use a product that requires a connection to an external platform.
• Legal authorities: When disclosure is required by law or necessary to protect legal rights and safety.
• Business successors: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.

Service providers should receive only the information reasonably necessary to perform their assigned functions.

6. Third-Party Platforms and API Data

If a TrackCove product integrates with a third-party platform, the platform’s own terms and privacy policy may also apply.

Where a product accesses information through an API, we will describe the relevant permissions and uses in the applicable product documentation.

For products using Google API Services, we will comply with the applicable Google API Services User Data Policy, including its Limited Use requirements.

We will not claim access to Google, Shopify, Meta, Microsoft, or other platform data unless the relevant product and integration are implemented.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, maintaining security, meeting legal obligations, and resolving disputes.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer needed, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements and legitimate retention needs.

8. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, safeguards may include access restrictions, secure connections, and appropriate technical and organizational measures.

No method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. International Data Transfers

Our website or service providers may process or store information in countries other than your country of residence.

Where international transfers are subject to data protection requirements, we will take the steps required by applicable law to protect the transferred information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Exercise applicable rights relating to targeted advertising or the sale or sharing of personal information.

These rights are subject to applicable legal conditions and exceptions.

To submit a request, contact us using the details in the Contact Us section. We may need to verify your identity before responding.

11. Email Communications

If you contact TrackCove, we may use your email address to respond to your enquiry.

If we introduce newsletters or promotional emails, you may unsubscribe using the instructions included in those communications, where applicable. Unsubscribing from promotional messages will not necessarily stop essential service or administrative communications.

12. Third-Party Websites

Our website may contain links to external websites or services. Those websites operate independently and have their own privacy practices.

TrackCove is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing information to them.

13. Children’s Privacy

Our website and business products are not intended to target children under 18. We do not knowingly collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy as our website, products, services, or legal obligations change.

The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Business name: TrackCove Solutions
Website: https://trackcove.io
Email: support@trackcove.io